Privacy Policy

Ships Fencing ABN: 43 189 510 054 2/1086 Nowra Street, North Albury NSW 2640

Last updated: March 2026

Introduction

Ships Fencing (“we”, “us”, “our”) operates the website shipspoolfencing.com.au. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or submitting an enquiry, you consent to the collection and use of your information as described in this policy.

What personal information we collect

We may collect the following types of personal information:

Through our quote request form:

  • Full name
  • Email address
  • Phone number
  • Property address (where the fencing will be installed)
  • Details about your project, including fencing type, site conditions, timeline and preferences
  • Photos of your property or pool area (if you choose to upload them)
  • Site sketches, pool plans or measurements (if you choose to upload them)
  • How you heard about us, including the name of a referring company if applicable

Through general website use:

  • Browser type and version
  • Pages visited and time spent on the site
  • Referring website or source
  • IP address
  • Device information

We do not collect sensitive information such as health, financial, or identity document details.

How we collect personal information

We collect personal information directly from you when you:

  • Submit a quote request or enquiry form on our website
  • Contact us by phone or email
  • Communicate with us through any other channel

We may also collect information automatically through cookies and similar tracking technologies when you browse our website (see “Cookies and tracking” below).

Why we collect personal information

We collect and use your personal information for the following purposes:

  • To respond to your enquiry or quote request
  • To provide you with an estimate or quote for pool fencing services
  • To communicate with you about your project
  • To improve our website and services
  • To comply with legal obligations

We will not use your personal information for any purpose other than what is outlined in this policy without your consent.

How we store and protect personal information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information submitted through our website is transmitted securely. We store your information in secure systems and restrict access to authorised personnel only.

We retain personal information only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

Disclosure of personal information

We do not sell, rent or trade your personal information to third parties.

We may share your personal information with:

  • Our internal team members who need the information to respond to your enquiry or complete your project
  • Third-party service providers who assist us in operating our website, conducting our business, or servicing you (for example, our website hosting provider or email platform), provided those parties agree to keep your information confidential
  • Government authorities or law enforcement agencies where required by law

We do not disclose personal information to recipients outside of Australia. If this changes, we will update this policy and take reasonable steps to ensure overseas recipients comply with the Australian Privacy Principles.

Cookies and tracking

Our website may use cookies and similar technologies to enhance your browsing experience and to collect information about how the site is used.

Cookies are small text files stored on your device that help us understand site traffic and usage patterns. You can manage or disable cookies through your browser settings, though this may affect the functionality of the website.

We may use third-party analytics tools (such as Google Analytics) to collect and analyse website usage data. This information is used in aggregate and does not personally identify you.

Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit.

Your rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any personal information that is inaccurate, incomplete or out of date
  • Request that we stop using your personal information for direct marketing purposes
  • Make a complaint if you believe we have breached the Australian Privacy Principles

To exercise any of these rights, please contact us using the details below.

How to contact us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a complaint, please contact us:

Ships Fencing
Email: admin@shipsfencing.com.au
Phone: 02 6025 5555
Address: 2/1086 Nowra Street, North Albury NSW 2640

We will respond to your request within a reasonable timeframe and in accordance with the Australian Privacy Act 1988.

Complaints

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au Phone: 1300 363 992

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date. We encourage you to review this policy periodically.